In November 2018 we held an event which brought together health and care frontline staff, local people and representatives from lots of different community organisations to talk about what’s important for health and care in Richmond.
The partnership wanted to hear from local people who hadn’t yet told us their views about health and care services, so we used a recruitment company to find a selection of people broadly representing the local population of Richmond.
We used a framework to recruit primarily by age, gender, ethnicity, where they live in the borough, long term conditions if any, age of children if any and if they provide unpaid care for someone that has a condition that limits their daily activity. We made sure that our chosen venue was accessible to people from all parts of the borough and could cater to all accessibility needs so that we could have as wide range of people there as possible.
We talked about the kinds of things which no single organisation can achieve alone – like combating childhood obesity and supporting people with diabetes. Discussions were centred on whether we are focusing on the right areas for Richmond, and how to ensure the action we take has maximum impact for local people.
There was great energy and fresh ideas in the room. It was clear that people were passionate about health and care in our borough and wanted to support us. Please see the video and infographic below:
What we heard
It was clear that people were passionate about health and care in our borough and want to support us to make a difference and improve Richmond to make it an even better place to live.
“I learned about community issues I had no idea about, such as air pollution, MMR immunisation, young people self-harming and lonely older people.”
“Based on the passion both shown and delivered by event organisers today (ie. how it’s been conducted and the content) I would definitely expect to see positive change in the borough!”
The event was co-designed by the Richmond Health and Care Partnership and was sponsored by the Richmond Health and Wellbeing Board.
Working with our local health and care partners we used the ideas generated during the November event to build on what we had already heard from local people and local information we had about our borough to develop draft actions and anticipated impacts to support our health and care priorities.
In May 2019, we published a health and care plan discussion document to continue the conversation – to test and check our draft proposals – with local people most involved in and affected by what was included in the discussion document. We did this through a mix of face to face discussions at local groups and forums, an online survey hosted on the Council’s website and written feedback.
Working with our local health and care partners we considered the feedback to inform the final version of the health and care plan. We made several changes to the plan in response to feedback from local people.
We produced a “you said, we did” document which sets out our responses to the feedback we received and how it has informed the final plan.
Work on this strategy began prior to Richmond Clinical Commissioning Group merging with the other five south west London borough commissioners to form NHS South West London CCG on 1 April 2020.