NHS 111 Kingston

For urgent medical help, contact 111 first to get help quickly and safely

Talk before you walk to avoid busy A&E waiting rooms

Just contact 111

Across Kingston, we are asking patients with an urgent, but not life-threatening, health problem to contact 111 first if they think they need to go to A&E.

NHS 111 is now able to book same day appointments in the Emergency Department (Accident & Emergency, A&E) at Kingston Hospital.

Our trained health advisors, including hospital doctors, nurses, GPs, paramedics and pharmacists are available 24/7 and can also make direct appointments with a range of services we have in the borough. This includes your local Urgent Treatment Centre, mental health services, dental care and pharmacists for urgent repeat prescriptions and advice.

It will also help the NHS, with fewer people in waiting rooms to protect our patients and staff from coronavirus (COVID-19).

Get help online or on the phone

Our trained health advisors, including hospital doctors, nurses, GPs, paramedics and pharmacists are available 24/7 to help you get the right care close to where you live.

go to 111.nhs.uk (for people aged five and over only)
call 111 for FREE from a landline or mobile phone (all ages)

Please only go straight to Accident & Emergency (A&E) if you or someone with you needs immediate care for something that is very serious, including breathing difficulties, chest pain, life-threatening injuries or a loss of consciousness. If you’re unsure, just contact 111 or visit 111.nhs.uk

The Emergency Department (also known as A&E) at Kingston Hospital gets very busy and we ask that you use it carefully.

Please only come to A&E if you need immediate care for something that is very serious or life-threatening so that we can focus on patients who need it most.

If your care is urgent, but not life-threatening, you could be booked an appointment within a one hour slot, in A&E, meaning shorter waiting times and safe social distancing in hospital to protect you and others.

Your local A&E will still accept walk-in patients; however, please only go to A&E if you, or someone with you, needs immediate care for something that is very serious. This includes breathing difficulties, chest pain, life-threatening injuries or loss of consciousness. If your health concern is urgent, but not life threatening, please contact NHS 111 in the first instance.

Yes, NHS 111 can make direct appointments with a range of services we have in the borough. This includes Urgent Treatment Centres, mental health services, dental care and pharmacists for urgent repeat prescriptions and advice.

By using the NHS 111 service before visiting A&E you will:

Reduce your waiting time in a busy A&E
Receive instant advice on the care you need
Get advice safely

Ask your local pharmacist for advice

Your pharmacist can give you advice for many illnesses, such as diarrhea, minor infections, headaches, cold and flu, travel advice, rashes or sore throats.

Some pharmacists can prescribe a range of medicines such as emergency contraceptive, flu vaccines and emergency supplies of your regular prescription if you run out.

They usually have a private consultation room if you’d prefer to speak with them in private.

Find your local pharmacist

Speak to your GP

When you are unwell, you should make arrangements to see your GP. If you are not registered for a GP, you can find your nearest surgery and get advice about choosing a GP.

Call 999 if you, or someone you are with, is seriously ill or injured and you feel their life is at risk, you should call 999 as soon as you can to arrange an ambulance.