A GP Practice in Wandsworth has been awarded a GOLD Pride in Practice award for delivering fully inclusive healthcare services to their patients.
Pride in Practice is a quality assurance support service delivered by LGBT Foundation that strengthens and develops a GP practice’s relationship with their lesbian, gay, bisexual, trans and queer (LGBTQ+) patients and delivered in partnership with the Wandsworth LGBTQ+ Forum.
Lavender Hill Group Medical Practice received the awarded because staff have embraced changes such as increasing visibility of LGBTQ+ services in the waiting area, improved recording of sexual orientation and making small tweaks to language to be more inclusive of people with same-gender partners.
More broadly a range of services are available for all patients which also support the LGBTQ+ community, including a free health improvement service supporting people to improve their wellbeing by getting involved in local activities, volunteering and taking part in free exercise classes.
On the day of the award, practice staff gathered to have their picture taken and celebrate their achievement. A supported assessment was also completed with representation from the clinical and clerical teams.
Dr Owen Carter, a GP partner at the practice and Wandsworth Clinical Commissioning Group (CCG) clinical lead for cancer, said:
“As a GP, I’m proud to support a wide range of LGBTQ+ patients and it’s a privilege to be part of their healthcare. The Pride in Practice award has given the practice the opportunity to evidence our commitment to the Equality Act”.
Dr Carter added: “My hope is that neighbouring GP practices will take this opportunity to provide more inclusive services to LGBTQ+ patients and arrange training with the LGBT Foundation and work toward a GOLD award.”
Speaking about the supported assessment, Practice Manager Nargis Khan said, “It’s really useful to have a chance to think about these issues in a different way and to think about how we can make our service as inclusive as possible”
Jacob Bayliss, Pride in Practice Coordinator, said, “The practice staff were fantastic to work with throughout. They were enthusiastic about making small changes that make a big difference to LGBTQ+ people, like wearing lanyards and badges, ensuring lesbian and bisexual women are taking up cervical screening by having important and inclusive conversations, and being confident about their role in meeting the needs of the trans patients. I was delighted to present them with a very well-deserved GOLD award”
The practice now receives ongoing support from Pride in Practice, including regular LGBTQ+ resources, information on local specialist services, and access to the Pride in Practice compendium and a national network of GP Champions.
If you have any questions, would like further information about the changes or would like someone from the CCG to come and talk to your organisation about these changes, please do not hesitate to contact us.