Celebrating one year of ICN+ South East & West

Last week marked the one year since the launch of One Croydon Alliance’s Integrated Community Network Plus (ICN+) in the south west and south east localities of Croydon. Bringing together teams across health, social care, the voluntary and community sector, south west London’s ICN+ is an example of how partnerships between the NHS, local council and third sector are transforming the delivery of health and social care services across south west London.

Breaking down traditional professional working boundaries

Health and care needs are changing. With more people living longer and often with multiple long-term conditions, many people have needs that can’t always be managed by individual services. In response to this, the ICN+ has led the development of multi-disciplinary locality working. So far 6 multi-disciplinary community teams of doctors, nurses, pharmacists, social care workers, voluntary and community sector colleagues and therapists are serving to break down traditional professional working boundaries to deliver timely services to better serve a person’s whole needs.

How it’s working

With a focus on prevention and early intervention, weekly multi-disciplinary team (MDT) reviews between health and care professionals provide an open forum to collectively review individual cases and co-ordinate services to meet the needs of people with complex care needs.

MDTs have created an opportunity for the different teams to explore problems outside of normal professional boundaries and jointly reach solutions to deliver more person-centred and co-ordinated care. Over the past year the south west and south east ICN+ teams have supported thousands ofresidents with their health and care needs and increase their overall feeling of being healthy.

GP huddles

Multi- agency working has been extended to the creation of 49 “GP huddles” across Croydon, to proactively plan the care of people with long term health and social care needs. GPs meet with other healthcare professionals every two weeks to review patients who are unable to manage their health needs independently and holistically assess how different agencies can support people back to good health.

In this video, Thornton Heath resident Robert shares how this way of working helped him to live more independently.

Community Hubs

Beyond physical and mental health, the launch of New Addington Pathfinder’s Community Hub acts as a central space for Croydon residents to get information and support to help them live life fully and independently.

With the weekly walk-in sessions (Wednesday 10:30-1:30) the hub hosts voluntary and statutory services to address practical day-to day needs such as healthy living, housing and carers support. There’s no need for appointments, residents are welcomed to simply come along for a chat to see how we can help.

Community Hubs will be launched in the remaining localities over the next year.

Join us at our new community hub

New Addington Community Hub

Every Wednesday: 10:30-1:30

120 Central Parade, New Addington, CR0 0JW

For more information contact: james.moore@cvalive.org.uk