Wandsworth – you said, we did

Find out how people from Wandsworth have helped transform the NHS in their area. You said, we did.

We’ve categorised your feedback under the headings below.

You told us that:

  • We need a better way to feedback in our GP surgeries. It is hard to find a way to feedback to my GP practices so they know how they can help me more.

Our actions and plans in response:

  • We are continuing to introduce Productive PPI in all 40 of our GP practices in Wandsworth to gather patient experiences of their GP surgery. We also continue to introduce Productive PPI White Boards in our surgeries to publicise the latest questionnaires around healthcare issues that matter most to patients. This gives the practices a real opportunity to explore how best to work with and deliver care for those who find it more difficult to access care.

You told us that:

  • We need earlier diagnosis of Bowel Cancer. I was not aware of the signs and symptoms.

Our actions and plans in response:

  • We have commissioned community links to support all the surgeries in South West London to work with patients who were sent bowel screening kits aiming to increase coverage by 10%. A specialist nurse has made several visits to communities in the borough to promote cancer screening, symptoms awareness and prevention. So far, we have reached over 1100 patients and members of the public.

You told us that:

  • We need better support for bereavement.

Our actions and plans in response:

  • We hosted a ‘Death Cafe’ format event in our GP practice in Wandsworth to open up discussions and offer a space for peer-support for loss and grief.

You told us that:

  • We need to ensure services are responsive to the needs of the Black and Minority Ethnic communities in Wandsworth.
  • The transition for teenagers from Child and Adolescent Mental Health services to Adult services has been extremely difficult for me.
  • There is a lack of support for mental wellbeing in our most deprived schools.

Our actions and plans in response:

  • During 2018/19, the Mental health clinical reference group (CRG) introduced a standard agenda item for the BME mental health forum and CCG representatives regularly attend the BME mental health forum to better engage with key issues for Wandsworth’s BME communities.
  • Wandsworth is the first CCG in South West London to invest in a dedicated Transition Worker, who have supported multi-agency colleagues to plan for the transition of a young person to adult mental health services, particularly in cases which are especially complex. This Transition Worker has also helped improve systems and guidance for all staff involved in planning transition from CAMHS to adults’ services.
  • Wandsworth CCG has worked closely with ‘Participation People’ to deliver a one-year Young Mental Health Champions project in a number of secondary schools, training young people who are interested in and concerned about mental health services. These young people have gone on to do presentations at school assemblies about mental health and emotional wellbeing, raising awareness and providing peer-to-peer support.