Merton – you said, we did

Find out how people from Merton have helped transform the NHS in their area. You said, we did.

We’ve categorised your feedback under the headings below.

You told us that:

  • When designing the Wilson Health and Wellbeing Campus, you need to go to people, rather than expecting them to come to you.

Our actions and plans in response:

  • We worked with voluntary and community groups in the Mitcham and surrounding areas to seek their feedback on the development.

You told us that:

  • There is limited awareness of mental health services in Merton.

Our actions and plans in response:

  • We have invested in the service to increase capacity and ran a campaign to promote the service. The campaign reached more than 30,000 people through Facebook advertising. 

You told us that:

  • The Physiotherapy Waiting Room chairs at the Nelson Health Centre are low and a challenge to stand up from.
  • Exercises are like those given by the GP which are given over the phone by physiotherapists.  The exercise sheets given are basic and unclear.
  • It is unclear whether more appointments can be booked and it is difficult to book face to face appointments via Physio line.

Our actions and plans in response:

  • Connect Care have ordered chairs for the waiting area to replace the current seating
  • Connect Care have recently invested in a new patient facing exercise and education software. This allows patients to access videos of exercises and educational resources online or via an app on their mobile phones – www.physitrack.com
  • Clinicians have recently had training on communication to help improve their explanation to the patients during Physio line assessments. Connect Care are also reviewing letters and patient information to ensure this is 100% clear.

You told us that:

  • There is a need to strengthen accountability for the actions proposed and clarify those actions which are priorities. The phrase ‘long-term goal’ was ambiguous.
  • Diagnosis takes too long and the current pathway is not NICE compliant.
  • Increasing autism-friendly social activities is a priority.
  • There is a lack of parenting programmes available, particularly for those with children over the age of 8.

Our actions and plans in response:

  • The full action plan, which includes specific actions required to deliver our aims will be published. This includes timescales for delivery and the teams responsible for each action.
  • All comments relating to the diagnostic pathway for 0-18 year olds have been fed back to our colleagues who are re-designing the pathway.
  • London Borough of Merton are supporting the voluntary sector to seek funding for autism-friendly social activities.
  • As part of the development of the CYP 0-19 assessment, diagnosis and support pathway, we will work with partners to identify resources to increase the availability of parenting programmes on offer in the borough-particularly for those with children over eight years old.