Croydon – you said, we did

Find out how people from Croydon have helped transform the NHS in their area – you said, we did.

We’ve categorised your feedback under the headings below.

You told us that:

  • People need help to avoid becoming ill in the first place.
  • People who have long term illnesses or conditions need more support to manage their conditions better.
  • Support should be tailored for Croydon’s diverse communities and easy to access.
  • Living with a long-term condition can affect a person’s mood, and how they feel can impact on their health condition.

Our actions and plans in response:

  • The Diabetes Prevention Programme (‘Healthier You’) provides tailored, personalised support to reduce the risk of Type 2 diabetes. It includes education on healthy eating and lifestyle, helps with weight loss and physical exercise, all of which together have been proven to reduce the risk of developing the disease.
  • Effective education enables people with diabetes to manage their diabetes on a day-to-day basis. An innovative new service commissioned by the 12 South London CCGs, Diabetes Book & Learn, launched a self-referral option for anyone with type 2 diabetes in November 2019.
  • We will further expand provision of access to digital and face-to-face structured education and self-management support tools for people with Type 1 and Type 2 diabetes. This will include courses to support people living with diabetes from BME communities.
  • Croydon Talking Therapies Long Term Conditions service is available to support people to improve their emotional and psychological wellbeing. The service offers a range of options. This includes Cognitive Behavioural Therapy (CBT), Guided Self-Help based CBT and Diabetes Wellbeing Groups.

You told us that:

  • The CCG should communicate service developments to patients, consistently involving seldom heard groups.  

Our actions and plans in response:

  • The CCG has worked to raise awareness of latent TB testing and treatment with the local migrant communities, who have been identified as at higher risk. We proactively reached out to key groups, for example attending the Asian Resource centre coffee morning to engage with attendees. We will continue to engage with local migrant communities.

You told us that:

  • There is a lot of information around about flu and the flu jab and we are not sure what to believe.

Our actions and plans in response:

  • We created a ‘myth buster’ leaflet about flu to help clarify the truth from the myths. We will continue to make the leaflet available in as many places as possible to help reduce uncertainty.