Contact us

COVID-19 vaccination

If you have a question about the COVID-19 vaccination or would like to know more about the vaccination programme in your borough, we have frequently asked questions and dedicated pages which are regularly updated with the latest information and advice.

Find out more about COVID-19

Patient advice and liaison service (PALS)

Call: 0800 026 6082 (Monday to Friday, 9am to 5pm)

If no-one is available to take your call, please leave a message and someone will call you back.

Email: contactus@swlondon.nhs.uk

Complaints

We welcome people telling us about how we can improve, or complaints about the service they have received from the NHS in South West London.

How to make a complaint

Give feedback

Please send us your feedback using our online feedback form:

    Please do not send confidential or personal details (such as your NHS number, date of birth, or details of a medical condition) through our general feedback form.

    Invoices and finance

    For invoice queries, VAT and other financial queries: 0303 123 1177

    IVF, infertility and assisted conception

    Read our frequently asked questions

    Freedom of Information requests

    We’re committed to being open and transparent with you. 

    How to make a Freedom of Information or Subject Access Request

    Continuing healthcare and other funding

    If you have questions about your health funding (continuing healthcare, funded nursing care, funding appeals or fast track funding) please contact the team in your area:

    Volunteering

    We’re not looking for volunteers at the moment, but there are lots of opportunities to support the NHS and your local community.

    For more information visit:

    Social services

    If you have questions about social services in south west London please contact your local authority:

    Find an NHS service near you

    Visit nhs.uk to find your nearest health services

    Health centres

    Media enquiries

    We welcome enquiries from journalists about the local NHS.

    How to make a media enquiry

    General enquiries

    If you can’t find the information you need on this page, please make a general enquiry:

    Call: 020 3880 0308

    Email: hello@swlondon.nhs.uk

    Write*: NHS South West London Clinical Commissioning Group, 120 The Broadway, Wimbledon, London SW19 1RH 

    *Due to the ongoing Covid-19 pandemic, as per government guidelines, our staff are working remotely. Post is not being collected from our main office during this time. To contact us urgently, please e-mail or call us. If you do send a post item, please let us know by e-mailing or calling us, so that this can be collected, and note there will unfortunately be a significant delay in us retrieving posted items during this time.

    Your feedback is important and we aim to respond to you as quickly as we can, but it may take up to five working days for us to get back to you.

    For healthcare professionals and commissioners

    GPs, nurses and other healthcare professionals can use the Make a Difference form to flag any quality concerns about services we commission.

    Croydon: 020 3816 3300 or nelcsu.itservicedesksouth@nhs.net

    South London: 020 3816 1616 or nelcsu.itservicedesksouth@nhs.net

    Alternatively, use the self-service portal.

    Smart Card queries: 0300 303 2733

    Contact NHS Shared Business Services for enquiries about the NHS pension service, or use the 24/7 portal.

    It’s important that CCGs placing an adult with a learning disability or an autistic person in a specialist mental health inpatient unit in South West London talk to us about issues relating to quality and patient safety. This will help us triangulate information and also address any identified concerns as Host Commissioner. We also encourage our independent providers to talk to us about concerns that arise. It remains the responsibility of the placing CCG to deal with any concerns as they arise.

    To contact us please email tcphostcommissioner@swlondon.nhs.uk.

    More about our role as host commissioner